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Frequently Asked Questions
Which payment methods do you accept?
We accept the following payment methods:
- iDEAL (Netherlands)
- Bancontact (Belgium)
- in3 (Netherlands)
- Apple Pay (Worldwide)
- Klarna (Netherlands, Germany, Sweden, Norway, Finland, Denmark, Italy, Spain, France, Austria, Great Britain and the US)
- PayPal (Worldwide)
- Gift Card (Worldwide)
- Maestro (Worldwide)
- Mastercard (Worldwide)
What are the shipping options for my order and what are the costs?
We offer several shipping options:
- Shipping with PostNL within the Netherlands for €7.95 (up to 25kg).
- Shipping with DPD within the Netherlands, Belgium and Germany for €7.95 (up to 25kg).
- Shipping with Trunkrs within the Netherlands and partly Belgium, with delivery the next working day if you order before 11:59 PM.
What are the shipping costs to other countries?
Shipping costs to other countries (up to 25kg) vary per destination. View shipping costs for specific countries on our website .
Can I return my order?
Yes, you can return your order within 14 days of receipt if you are not satisfied or if the product is damaged. Do not use the product in a way that leaves traces of use.
Follow the returns process on our website for a hassle-free return.
Who pays for return shipping costs?
We will pay the shipping costs of your return if:
- You have received a wrong product.
- The defective product has been delivered and you report this within the inspection period.
- You ordered a product based on incorrect product information on our website.
You must pay the shipping costs yourself if:
- You report a defect outside the inspection period.
- You are not satisfied with a product.
- You accidentally ordered the wrong product.
How can I request a return?
You can easily request a return via our website. Use your order number and zip code with which you placed the order.
The returns form can be found here .
When will I receive my refund after return?
After receiving your return and approval, we will refund the order amount including shipping costs to your account within 14 days.
How can I contact customer service?
You can contact us via the contact form on this page, by e-mail at customerservice@vuurenrook.nl, or by telephone at 085-303 6177.