Shipping with DPD within the Netherlands Shipped for €7.95 (up to 25kg)! Belgium and Germany for €8.95 Follow your order with Track and Trace. You will receive this as soon as your package is ready for shipping.
	Shipping with Trunkrs within the Netherlands and partly Belgium Ordered before 23:59, delivered the next business day! Sent for €8,95 (up to 25kg)! Follow your order with Track and Trace. You will receive this as soon as your package is ready for shipping.
	Shipping with PostNL within the Netherlands For €7.95 (up to 25kg)! Follow your order with Track and Trace. You will receive this as soon as your package is ready for shipping.

Our starting point is that you as a customer should enjoy receiving your package. We find it important to deliver well and quickly. Of course, something can always happen to the package and/or delivery, causing minor damage or delays that are not our fault. However, we always try to limit this and solve it in a good way.

Shipping costs other countries (up to 25kg)

Bosnia and Herzegovina	€52.50	Iceland	€113.00
Bulgaria	€42.50	Italy	€37.50
Denmark	€22.50	Croatia	€37.50
Estonia	€22.50	Latvia	€22.50
Finland	€42.50	Liechtenstein	€27.50
France	€22.50	Lithuania	€20.00
Greece	€52.50	Monaco	€22.50
Hungary	€20.00	Norway	€37.50
Ireland	€37.50	Austria	€22.50
Switzerland	€30.00	Sweden	€28.50
Poland	€22.50	Slovakia	€22.50
Portugal	€37.50	Spain	€32.50
Romania	€42.50	Czech Republic	€17.50
Serbia	€62.50	United Kingdom	€23.50
Slovenia	€22.50	Rest of the world	€63.00

Return a package or product.
Are you still not satisfied with your product? Or is it damaged? That is annoying. And we will do something about it, we promise! Within 14 days after receiving your order, it is possible to return it. Do not use the product in a way that it leaves traces of use or can cause hygiene problems. Revocation of visibly used products is by definition not possible. After registering your return, you have 14 days to return the product.

After registering the return, we will refund the order amount, including shipping costs, within 14 days. We will do this to the account number with which you paid for the order.

Return request via our website

You can easily request your return via the following link: Start your return request

To request a return, you will need your order number (found on all our communications, starting with ORD) and the zip code with which you placed your order!

Who pays the shipping costs?

We will pay the shipping costs of your return shipment, if one of the following points applies to your order:

• If you have received a product that you did not order
• If you receive a defective product and report this within the cooling-off period
• If you have ordered a product from us based on incorrect product information on our website

You must pay the return shipping costs yourself if one of the following applies to your order:

• If you report a defect outside the cooling-off period
• If you are not satisfied with a product
• If you accidentally ordered the wrong product

The amount depends on the weight and size of the shipment. The basic amount for returning a package via PostNL is €6.95. If you use your right of withdrawal as a consumer, at most the costs of return will be at your own expense. We recommend that you always send a return shipment with track & trace or registered. If your package is lost during the shipping process by the carrier, we are not liable!